How to renew your AZ massage license online
In 2024, the Arizona Board of Massage moved their old, antiquated system of license renewal to an updated online portal system.
While that all sounds like a quick and efficient way to get things done, it has unfortunately NOT been a smooth rollout, and created a ton of confusion within the massage community. I am part of several Arizona LMT Facebook groups, and there are questions nearly daily about how to get through the process.
I recently went through license renewal and decided to create a document to help out my fellow LMTs. Hopefully this answers a lot of the same questions that keep popping up!
Please reach out if anything is unclear and I will do my best to update this blog as new information arises.
First, some important notes:
You will not be able to access parts of your portal to renew your license until you are within the 60-day timeframe before your license expires. There is no way to pay for or submit your renewal application until at least 60 days prior to its expiration date. For example, if your license expires on July 1st, you won’t be able to access the renewal process in the portal before May 1st.
Before you begin your renewal process, be sure you have a copy of your DPS Level One clearance card, a copy of your fingerprint card and a copy of your passport or other federal identification. You cannot complete your renewal without those.
You will not be able to submit or pay for your renewal application until all of your CE credits have been uploaded and submitted. To find out how to do that, see the checklist at the bottom of this blog.
Once you have uploaded all the CE requirements for both in-person (12 CE’s) and online learning (12 CE’s), you’ll have met the requirements to renew your license.
After you submit all of your renewal materials, you will NOT receive notification, emails or phone calls from the AZ Board of Massage as to whether your license renewal has been processed. You will have to log into your account and check on your renewal status manually.
Here’s what the Arizona Board of Massage Therapy portal looks like. Note you can obtain copies of your certificate and wallet card, as well as update your address and other information from the top left menu.
Ok, let’s do this!
How to Renew Your Massage License Online:
1.) Go to AZ Board website, then click “Renewal Application”
2.) Enter email and password to log into your account.
3.) If you’ve never created an account or password, you’ll need to email the board (info@massageboard.az.gov) for first-time access. In that email, you must:
Ask the board to send you a temporary password
Include your name, license number, and a copy of your massage license
After you log in for the first time, you’ll be able to create your own permanent password.
4.) Log into your account. You’ll be emailed a one-time security passcode each time you log in.
5.) Once you’re in your portal, from the left hand menu, click “License Renewal”
6.) Click button, “License renewal”
7.) You will go through 10 different screens asking you questions about:
your contact information
employment information
citizenship status
professional conduct
fingerprint requirements (you MUST have an active DPS level one fingerprint clearance card)
supporting documents (you MUST upload your fingerprints as well as a copy of your green card, passport or other federal identification).
8.) You will be prompted to e-sign.
9.) Finally, you’ll be taken to a screen for renewal payment. As of May 2025, the cost is $97.50.
10.) After you submit payment, you’ll be given the option to download the receipt.
11.) CLICK CONTINUE to get to the next screen. DO NOT CLOSE the window yet until you click “continue” at the bottom of the page!! You will then be back in the portal and you should see a “Submitted” message with a checkmark.
12.) You should receive an email from the AZ Board of Massage, titled, “AZSBMT - Renewal - Submitted.”
Note: you should also receive an emailed copy of your payment receipt.
Remember, you will not receive any notification via emails or phone calls from the AZ Board of Massage as to whether your license renewal has been completed. It may take up to 5 business days for the renewal to process, though it can be quicker.
You will have to log into your account and check on your renewal status manually.
To Upload Continuing Education credits:
1.) Log into your account (see steps 1-4 above)
2.) Select “Continuing Education” from the left hand menu
3.) Click “View” button, which shows an icon of a magnifying glass
4.) At the bottom of the page, click “Add New Records”
5.) Enter indicated information into all fields.
6.) Upload a copy of your CE certificate by clicking “Choose Files” button
NOTE: once you have uploaded all the CE requirements for both in-person (12 CE’s) and online learning (12 CE’s), you’ll have met the requirements to renew your license.
You will not be able to proceed with the renewal process until all your CEs have been uploaded and documented.
Again, please let me know if there are any questions are left unanswered or you have any further questions about the renewal process. I’ll do my best to update this blog as more information or questions arise.
I’m Vanessa, Licensed Massage Therapist since 2015, practicing in Flagstaff & Tucson, Arizona. I also build website for LMTs, mental health therapists, wellness practitioners and other superheroes. :)
